Help Desk Overview

The following menu is Overview. This section provides insights into the environments under monitoring.

In one view, Hayei tells us how many environments are online and how many tickets are open and unread in the Data Source. It also shows the severity of the tickets in a pie diagram.

Hayei also displays detailed information per environment. The overview shows the number of tickets opened, unread, and unassigned. In addition, this view disaggregates the tickets by severity.

The spotlight issues section tries to highlight relevant issues.