Help Desk Alerts

The following menu is Alerts. Here, Hayei displays the current alerts set by data source, environment, and logger.

In one view, clients can see details about each alert, for example,  who will receive the email alert when an event is detected. Hayei divides the alerts by data source, environment, and logger. It allows the user to set different alerts based on predetermined conditions.

Hayei provides details about each kind of alert to set a new alert. First, the user needs to choose the type of alert between Data Source, Environment, or Logger.

After selecting the alert type, the user would choose which data source, environment, or logger to use. Then, Hayei would show the conditions that trigger the alarm depending on the alert type. Finally, the user must provide an email address or Slack channel where Hayei sends the notification.

The list of alerts shows all the alerts by e-mail and Slack in one view.

For each alert, Hayei shows the history.

A single alert can trigger multiple notifications. For example, the below alert indicates that Hayei detects and labels two new logs as Incident Type 445 and Incident Type 446. 

To set a Slack alert, the user has to configure access first. 

Hayei would redirect the user to the Slack Sign-in page to complete the setup.